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Earlier this month (mid-Oct 2020), I won playing a deposit+bonus and submitted for withdrawal. I contacted Live Chat, found out everything I had to submit and did so. I ended up withdrawing the withdrawal request in parts, and played the winnings out. Yesterday, I had won again, and contacted Live Chat to ensure everything was in order. I was informed that my winning were void, due to my placing a bet over the maximum amount. I made small bets according to what was possible and never placed a max bet. I informed the casino Live Chat host of this. First the casino host told me that I had placed a 3.0 mBTC bet and that was over the allowed amount. I stated that I never played that amount while I was playing the bonus and deposit, and only played the higher amount with the remaining funds after the maximum requested withdrawal of 260 mBTC. I stated the highest amount I played for was 1.96 on 7 Chakras, and was told that the max bet allowed is 1.0. The lowest bet possible for 7 Chakras is 0.49. The casino Live Help agent then pasted part of their very long Terms and Conditions, section 9.5.'9.5. The maximum bet amount allowed is 1 mBTC/33 mBCH/147 mLTC. Exceeding this bet amount could result in winnings being forfeited. This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black. Players are limited to bets that do not exceed 0.86 mBTC/29 mBCH/126 mLTC per round and 0.054 mBTC/1.82 mBCH/7.93 mLTC per line when playing with an active bonus. Any bets that exceed these limits will cause all winnings to be void.'Note that according to this section, buried in a long Terms and Conditions, the maximum bet is NOT 1.0 mBTC as stated to me by the casion host, but actually 0.86 mBTC.When I won earlier this month, I was encouraged to play out the remainder of what I had won (minus withdrawal) to compete for the Leaderboard. I was never informed that there was a maximum bet of 1.0 as told by Live Chat for this second withdrawal, but actually the highest bet can not be over 0.86 mBTC; which they will use to deny payment to anyone betting 1.0 mBTC.I explained this to Live Chat and was repeatedly told I violated the maximum bet amount, even though the amount I bet was very small according to the amount I could possibly bet for the games. I have found nowhere else in the casino where the maximum bet for 'active bonus' is mentioned. And the 1.0 mBTC maximum bet that Live Chat informed me of is not valid, because a lower bet maximum of 0.86 mBTC is listed later in the same section 9.5 of their Terms and Conditions.Summarizing: I won earlier this month, and made a withdrawal but reversed it. I won again, playing the same way and my withdrawal was declared void due to violating the maximum bet amount 1.0 mBTC. when asked where the maximum amount allowed to be bet is posted, I was provided with a small section 9.5, that I had to find in the Terms and Conditions. The section has an even smaller maximum bet amount for anyone playing with a bonus, 0.86 mBTC, to be used to deny payments to players following the 1.0 mBTC rule. I had informed chat that I had won earlier in the month and no problem was found, else I would have bet differently this time, but it didn't matter. I let Live Chat know I would go to the casino boards and post that it does not pay depositors
We at CryptoCasinos know more than most about the kind of fun you can have while playing at an online casino that accepts crypto payments. So when we came across one calling itself Crypto Thrills, we couldn’t help but have high expectations. Not only were we expecting extra excitement, but also a seamless way of handling financial transactions with Bitcoin and a choice of other crypto coins. If you share our excitement, read on for our in-depth review of the casino’s glitzy ambience and thrilling game selection, along with details of its loyalty club, and more.
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Games
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- Earlier this month (mid-Oct 2020), I won playing a deposit+bonus and submitted for withdrawal. I contacted Live Chat, found out everything I had to submit and did so. I ended up withdrawing the withdrawal request in parts, and played the winnings out. Yesterday, I had won again, and contacted Live Chat to ensure everything was in order.
The games are provided by leading software developers, which explains the exciting twists and turns, impressive animations, and stunning graphics. While the games library isn’t the most extensive you’ll find online, the titles are sourced by quality providers that include Betsoft and Ezugi.
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They’re also presented in all of their different variations, which ensures that you’re constantly engaged with the gaming content. Once you’ve chosen a few games that call to whatever you’re into, you’re ready to play with your crypto coin of choice and enjoy the winning.
Slots
There’s an intriguing selection of online slots here, and less generic than other casinos, which we like to see. You’ll see hundreds of games from providers such as BetSoft, Saucify, and Rival. While the latter two aren’t two of the most recognizable names, that can often be a good thing, as it means you can expect to see slots that you’re less likely to find at other online casinos. As such, among the slots featured on the homepage include Fruit Serenity, Double Trouble, Big Game, Chakras, and Legends of Greece.
Table Games
Complementing the slots is an array of classic table games such as blackjack, craps, other dice games, roulette, and baccarat. There’s a truly astonishing array of games here, with multiple variants of the classics available. Some of the top table games at the casinos are European Blackjack, European Roulette, and Atlantic City blackjack.
Website Layout
The user interface isn’t all about color and lights and glitz and glamor. Yes, it offers that exciting appeal, but it also comes with detailed information through its vibrant games grid and a carousel of the site’s latest promotions.
The mobile interface is also slick, and both the desktop and mobile versions of the site provide easy access to all of the site’s features through a quick links-style of navigation. The interface is both dynamic and efficient, and perfectly suited for immersive gambling.
Bonuses and Promotions
The bonuses and promotional offers are tempting, both for new and existing players. Players can expect to see offers such as a Crypto Thrills no deposit bonus, free spins, a match bonuses, and more.
You’ll be rewarded with a 100% match bonus of up to 1,000 mBTC on your first deposit. The bonus is subject to wagering requirements of 40x. Just make sure to enter bonus code: THRILLS. Both the welcome offer and bonus code is relevant at the time of writing, but they could change any time. It is likely that you will see a match bonus as part of the welcome offer.
Once signed up, you’re ready to take advantage of any other promotions while spinning the reels. Promotions available at the time of writing include Free Spins Wednesday, which rewards you with free spins on Wednesdays, as long as you’ve deposited at least 2mBTC between the previous Sunday and Tuesday. Then there’s Monthly Payback, where at the end of the month, you’ll get at least 20% of that month’s losses returned to you. Just make sure you note any Crypto Thrills bonus codes where relevant.
Overall, Crypto Thrills offers a nice selection of ongoing promotions.
Payment Methods
When it comes to funding your account and cashing out your winnings, this Bitcoin casino offers three crypto coins when you create your account. This is a small number of options compared to other crypto casinos, and we would have liked to have seen some of the other major coins offered, such as Ethereum and Ripple. The three crypto coins you can use on the site are:
- Bitcoin Cash
You’ll need to be careful that you choose the right one, as you’ll be unable to change it later. Once you’ve chosen your coin and have logged in, you’ll then need to link your e-wallet to the site, at which point, you can start playing.
Withdrawing is easy. However, there may be charges for some withdrawals, especially if your withdrawal is related to loyalty rewards and/or bonuses. Should there be any problem, customer support is always available. When making a withdrawal, you’ll need to choose the same coin that you funded your account with and the minimum cash out amount is set at 10mBTC. However, the maximum amount technically depends on which tier of the loyalty program you’re on. For example, while beginners are limited to withdrawing a certain BTC, a player who has reached the Hall of Fame level will be given a higher withdraw limit.
Mobile Site
Like the majority of contemporary online casinos, Crypto Thrills has a mobile version of its site for those of you who enjoy playing casino games on the go. The mobile site is almost identical to the desktop site, as it’s responsive, which means that the size adapts to whichever screen you’re viewing it from. Not only that, most of the games are available to play on a mobile device, so if you have a mobile device, an Internet connection, and crypto coins, you’re free to gamble on the go.
Customer Service
We also looked at the site’s customer service options and found that whether through live chat, email, or the extensive FAQ section, the support team strives to make satisfying your needs a top priority. By clicking on Banking in the footer of the site, you’ll be taken to the FAQ page. While the main focus is on payment questions, you’ll see other answers to questions relating to signing up to the site, account management, and more.
For immediate help, your best option is to use the live chat feature, which is located in the bottom right of the site. You can reach out to the support team 24 yours a day and get an immediate response. Our team of CryptoCasinos found that the staff are both detailed in their answers and fast in responding. If live chat isn’t your favorite option, you can always click on Support, which is also located in the footer of the site, and send them an email. You’ll get an equally detailed response sent to your email.
Security
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The casino’s security management team keeps any malicious attacks and security risks at bay. Crypto Thrills casino may be a relatively new player to the online casino scene, but it has already established stringent application of its security and data policies. The site also uses unique 2048-bit encryption technology to maintain its customers’ financial and personal data. The casino protects this information by preventing any unauthorized third-party access and other security threats.
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Responsible Gambling
Crypto Thrills understands how exciting online gambling can be and have taken precautions in ensuring that you’re able to control the time and money you’re spending on the site. They do this by providing a number of options, including self-exclusion periods, cool-down periods, and deposit limits, in order to keep your gambling under control.
Conclusion
As the name implies, Crypto Thrills is one of the more entertaining gambling platforms on the Web. Firstly, signing up to the casino is easy. Once you’re on the site, you just need to click on Sign Up at the top of the site and fill in your details, i.e. your username, password, email address, and currency. Then you’ll be ready to transfer funds to your account and start playing.
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The bonuses are impressive too, and are an excellent place to start for new players. The limited number of accepted countries is a downside, but for those countries where it accepts players freely, it bears the hallmarks of a pretty great casino for both new and advanced players alike. Now all you need to do is give the site a try and start pulling in those riches from the diverse selection of casino games available.